RE: RCI Financial Services
Two thoughts. Providing open access to your bank account requires absolute trust. My contract requires me to pay them for services rendered, NOT provide RCI with a free pass to take funds when they feel like it without agreement. As long as I pay what is owed, they have no complaint - they may not like it - but they have no valid complaint.
As for 'checking the battery' they are certainly entitled to do this - however I doubt they ever will, and this has no bearing on whether my payments should continue to be taken when the dealer has had the battery for over a month.
Afraid I dislike your idea of a tariff providing a scale of charges, but only for the reason that it is completely unenforceable in law (it requires an offer and acceptance) I may make the offer, but if they do not agree, I'm no further forward. BTDT with Sky at the SC court.
No, the reason I feel cheated, is I returned my Twizy on 25/2, and in a conversation with the RCI EV team on 19/2 was explicitly told that my battery payment was due on 24/2, but IF my payment was taken, they would refund it. One month on, not only did they not refund it, they took an additional payment, in addition to the new payment for the Fluence.
They may like the idea of grabbing what they can to obtain revenue, but if they do not similarly treat their customers fairly, they cannot be surprised when we kick off. Indeed there is no earthly requirement for a DD - it is a fixed amount, on a fixed date. They already have a track record of not replying to correspondence so I have no expectations of a quick resolution, hence my DDM reversal request to my bank.
If this is not resolved within the week, the remaining DD will also be cancelled and I'll set up a monthly BACS transfer for £77.00. I just will not tolerate such high-handedness when it comes to taking money.