RE: Who are 'Renault ZE Assistance' and how do you contact them?
Each time I have called for assistance I have had to contact AXA Assistance (Renault used to use the AA and this appears in some of their literature). I have a sticker on my windscreen with their number. Someone said the other day that it had changed again to the RAC. All very confusing. Incidentally AXA do not use their own transport, relying on sending out a local firm with a flat bed. For me they have always arrived pretty close to the one hour target, and they HAVE been aware that they were picking up an EV. Even if your car runs, the driver will probably insist on hoisting the car onto the flatbed rather than it being driven, that's my experience.
By the way, getting your car out of the drive should be easy as there is a tow hitch point in the rear bumper, and the necessary gubbins is part of the toolkit.
Accident assistance may not be treated similarly as there are separate terms and conditions for the two. Breakdown replacement car is ICE, accident cover should be an EV - or have I dreamt that?
Or are you thinking of some other form of ZE assistance? Can you elucidate?