Scary Experience - Page 2 - Renault Z.E. Forum
Reply
 
LinkBack Thread Tools
post #11 of 30 (permalink) Old 01-03-2015, 03:57 AM Thread Starter
Senior Member
 
Join Date: Jan 2014
Posts: 326
RE: Scary Experience

Thanks, Donald. Very interesting.

I have already comtacted Customer Support, the local EV specialist dealer and the supplying dealer via email. New Year has probably got in the way but I have yet to get even an acknowledgment of my emails. I sent the identical email to each so there can be no misunderstanding and asked that they liaise and decide on a resolution. We'll see what results. I wil not let this drop as I am now terrified that the next instance I will not be so lucky and I will crash.
william is offline  
Sponsored Links
Advertisement
 
post #12 of 30 (permalink) Old 01-03-2015, 08:03 AM
Banned
 
Join Date: Dec 2014
Posts: 41
RE: Scary Experience

I don't fully understand: The Fluence uses an electrically assisted ("servo") brake, right? That means the underlying, purely mechanical brake system must always work, even if the electric assistance and ABS quit or go mad (basic safety requirement that must be followed and proven to the authorities by the manufacturer for every car model). In that case, the required pedal force and/or pedal travel is much bigger though than normally, so it may be perceived as a major loss of braking capability.

Now are you saying:
- the brake assistance failed (i.e. you need to press really hard and/or far to get the same deceleration)?
- the ABS went mad (pushed the pedal back when the road was not slippery)?
- brake effect / deceleration is totally gone? If so: what about the brake pedal, does it just "fall through", or does it seem to be stuck, or you really press like **** and nothing happens?

Exact description of these aspects will probably also help Renault to debug.
beaty68 is offline  
post #13 of 30 (permalink) Old 01-03-2015, 01:33 PM
Senior Member
 
Join Date: Jul 2013
Posts: 803
RE: Scary Experience

The description appears to suggest 'uncommanded acceleration' rather than a braking issue. It is not unknown, but I bet you won't find an insurance company believe you if that is your claim in the event of an accident because of it.
donald is offline  
post #14 of 30 (permalink) Old 01-03-2015, 05:21 PM
Banned
 
Join Date: Dec 2014
Posts: 41
RE: Scary Experience

Quote:
Originally Posted by donald
The description appears to suggest 'uncommanded acceleration' rather than a braking issue.
That's the problem. Sometimes it's "not braking" and sometimes "unwanted acceleration". There were suggestions that loss of deceleration (ABS, loss of servo etc) may feel like acceleration. My best guess is this, in combination with the fear that "it's all fly by wire" (which it is not of course, it's one or two ASIL classes lower because there is a mechanical backup and a car only seats 5...) which leads to the "scary experience". But since I do not / can not know what really happens, it would be important for me (or a Renault mechanic) to have a very precise description of the car's behaviour, at least precise answers to the questions I asked above.
beaty68 is offline  
post #15 of 30 (permalink) Old 01-10-2015, 03:29 AM Thread Starter
Senior Member
 
Join Date: Jan 2014
Posts: 326
RE: Scary Experience

My car is now with Renault MK and they have asked permission for it to have an "extended road test" as their investigations so far have revealed (as I suspected) that there are no fault codes to assist them. In answer to Beaty68's 3 possible scenarios, the answer to each of these is "No". there was no warning, nothing "wrong" with the braking and conditions were perfect so ABS should not come into the equation. I did report that a couple of days previously I had noticed that easing off the throttle speed did not immediately drop but there was hesitation then a sudden correction, and had decided I wold mention this when I was next at the dealer. My previous car had the whole throttle mechanism/electronics changed but that never solved that car's behaviour. They even replaced "all computers" but if the fault is with software then changing one unit for another with the same software is not going to do any good, either.

For the first time in 2 years my replacement hire car is a Renault! - a sort of sit-up-and-beg box with R-link display that is useless in sunlight as it washes out to unreadable. And it's a diesel. Still, so far it goes..... The Fluence does have its good points.
william is offline  
post #16 of 30 (permalink) Old 01-10-2015, 07:22 AM Thread Starter
Senior Member
 
Join Date: Jan 2014
Posts: 326
RE: Scary Experience

11.15am. As predicted, the hire company have just arrived and taken my only means of transport away. I knew dam*** well that this would happen, it's happened many times before. No-one at the dealer to speak to apart from the poor receptionist who had to suffer my temper. No-one at Renault as they don't work weekends. Any idiot knows that if a hire car is supplied as part of a Renault breakdown callout the maximum term is 3 days hire - so why the he** don't Renault make sure an extension is sorted rather than leaving the poor customer in the lurch?????

My thanks to Brayley Renault's receptionist who has single-handedly attempted from her end to get a car sorted for me, but to no avail. Europcar cannot extend the hire without a Renault password which, of course, she does not know. So deadlock. Apparently some "kind" person had told Europcar that if the car hire needed extending then it was up to ME to pay for it. Good job I don't know who that person is...
william is offline  
post #17 of 30 (permalink) Old 01-10-2015, 08:26 AM
Junior Member
 
Join Date: Jan 2015
Posts: 18
RE: Scary Experience

William
I have had so many experiences with Renault that I insist on one of the dealers own cars even if it is a banger and transfer
my insurance.
AnthonyL is offline  
post #18 of 30 (permalink) Old 01-10-2015, 10:29 AM
Eep
Senior Member
 
Join Date: Jan 2014
Posts: 319
RE: Scary Experience

Experiences with Renault mean I won't be buying another. And the clowns wonder where their UK market share went (7.4 percent in 2004 to little more than 2 percent in 2013).
Eep is offline  
post #19 of 30 (permalink) Old 01-17-2015, 05:05 PM Thread Starter
Senior Member
 
Join Date: Jan 2014
Posts: 326
RE: Scary Experience

Update. Contacted customer service as my urgent email of Monday requesting a call back had not happened. It's one week on since my last post and still no hire car. Renault says they gave instructions to AXA to provide, nobody told the car hire firm and the dealer tells me I don't qualify as there are no fault codes. Oh, and aftafter CS saying she would arrange a car, in the next breath or two she said they can't keep providing a car, if the dealer has not sorted the car in the week I shall be handed the car back. Had a good old rant, said I will not accept the car back until I can be assured the fault is rectified, I'm not going to be a guineapig - or is it fall guy? And I would like to hear a hint of an apology from anyone.....

Maybe next week will bring some progress before I complete the VOSA online fault report and submit it. Now what do they call VOSA this week? I might just go down to their commercial test station in Bicester and have a chat with the manager.

The car has moved 20 miles since it was delivered to the dealer, so much for "an extended test run over the next few days". Oh, and no sign of a hire car. If I was a fiction writer I don't reckon I could make it up!
william is offline  
post #20 of 30 (permalink) Old 01-18-2015, 05:27 AM
Super Moderator
 
Join Date: Jun 2013
Posts: 707
RE: Scary Experience

i think you'll find VOSA may well have closed their depot, gone the same way as the DVLA branch offices Regarding the courtesy car, i have never expected a loaner to last for the duration of a repair - it is a courtesy to provide a quick-fix and allow you to source something to keep you going if the dealer's action does not result in a speedy return.

i'm not aware of any manufacturer that will provide a non-time limited loaner until the fault is identified and repaired. Yes, I do have 2 cars and I pay for the privilege (no other drivers) but I need redundancy. i would certainly expect my battery lease to be rebated for every month I was unable to use my Fluence but a loaner? Nice, but not an obligation.

You see this type of complaint with contract mobile phones - there's something not right, and they want a replacement to keep them going. is this any more 'reasonable'? Nope, a loaner is not a right but a 'courtesy' and isn't open ended.

if I knew I would get a replacement vehicle on request, I'd ditch my backup and save a fortune, but they won't and, as you have found out, is causing you even more high blood pressure than if they didn't

i certainly sympathise with your predicament and wouldn't wish it on any forum member, but the loaner is a side issue and an irrelevance in the full state of things - either the dealer's EV bod has reached the end of his understanding due to the lack of fault codes, or Renault ZE is not providing the requisite next level support.

To my mind, this is far more worrying.
Buzby is offline  
Reply

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome