RE: Ze Services
You may have the wronge code (Zoe, instead of a Fluence) as this unlocks completely different on-screen Apps. However, don't confuse these with TomTom Live Services which are nothing to do with Renault. I also have the Dynamique, and it is not worthwhile paying TT for HD traffic, as a glitch (aparrently) allows this to work if you have ZE Services enabled - however there is a gotcha.
All these cars were launched with codes to last 3 years, and mine expired without warning or norice earlier this year. On the console display, is there an icon that says Live with a line through it? If so, go into the settings and select 'Turn Live Services On' it will take around 15 mins to activate, but once done things start to happen.
Unless the guy gave you a Zoe code and it won't!