Battery lease no money taken - Renault Z.E. Forum
 
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post #1 of 10 (permalink) Old 02-21-2016, 03:10 AM Thread Starter
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Battery lease no money taken

Hi, I bought my fluency last December and immediately contacted RCI to sign up the battery lease and all form signed, including direct debit and and sent away. Checked my bank statements recently (I know I don't do it regularly enlighten at all) there hasn't been any money taken from me in the last 3 months....I tried to ring RCI but they said everything is fine???? Anyone in the same situation here?
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post #2 of 10 (permalink) Old 02-21-2016, 03:47 AM
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RE: Battery lease no money taken

Willpolo, pretty normal from my experience, everything RCI does is at snail's pace. I'm still waiting for their reply to an urgent letter from me sent 3 months ago. I guess your payments will start late and run late.

Enjoy your Fluence
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post #3 of 10 (permalink) Old 02-26-2016, 06:20 PM
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RE: Battery lease no money taken

Par for the course - beware they may take delayed payments in multiple payments in the same day. If nothing goes out after 5 payments, do check your credit file that they're not reorienting you as a late payer.
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post #4 of 10 (permalink) Old 02-27-2016, 07:17 PM Thread Starter
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RE: Battery lease no money taken

Quote:
Originally Posted by Buzby
Par for the course - beware they may take delayed payments in multiple payments in the same day. If nothing goes out after 5 payments, do check your credit file that they're not reorienting you as a late payer.
Thanks for the info, will call them again. Has it happened before like you described? I'm not worrying about them taking all the payment in one go but if they charge me late payment penalties then it will be ridiculous as its them failing to take money as I have offered to pay multiple times
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post #5 of 10 (permalink) Old 02-28-2016, 03:10 AM
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RE: Battery lease no money taken

Willpolo,

With me they just took 3 months to get the paperwork sorted. No multiple payments taken.

What concerns me is resale. I cannot sell to a private buyer until he has agreed to pay the battery kease AND HAS BEEN ACCEPTED BY RCI. If that takes 3 months, who's going to wait that long to get their secondhand car. Or I hand the car over And hope they don't get rejected.

Incidentally my letter to RCI giving them 10 days to respond still goes unanswered after 3 months.
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post #6 of 10 (permalink) Old 02-28-2016, 01:56 PM
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RE: Battery lease no money taken

Same with me...10 days to have an answer from RCI....and nothing; They just don`t care.
My car is stopped for almost a month now; issues with charging, got a message "Impossible battery charging". It was diagnosed with some faulty wiring and both charging plugs. Warranty is over so it would cost me around 450 pounds! Big letter of complaint, for several reasons (including not having a mechanic for a a week), plus 4 questions to renault and RCI. Renault was sensible to my reasoning and agreed to pay for the repair considering all the points I made....but those relating to RCI, nothing! RCI just don`t care about their costumers!
Still...all that for nothing; the car was repaired at no cost for me, but, they got it wrong! the no charge message is still there and the car only went for a mile before returning to the garage!!
Now they don`t have a clue about what`s going on, and I`m left without the car; wandering how this is going to finish..........
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post #7 of 10 (permalink) Old 03-03-2016, 04:35 PM
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RE: Battery lease no money taken

In my case they took X 2 monthly payments on the same day, and then monthly thereafter. Reselling to a private buyer can have its difficulties, but avoided by passing on to a Renault dealer as a trade in - there is no requirement for acceptance. As to RCI's record of correspondence, BTDT, and they are renowned for not replying, but that's their problem. Why are we assuming that they will somehow become efficient in recovering an out-of-contract battery? Especially considering their proven indifference to anything?

Your contract-rollover letter is a case in point, I'll be providing 3 months notice of termination (at the conclusion of the initial period) and follow this up at 1 month before the final DD is taken. I'll then cancel the mandate and await their instructions. But I'll not be holding my breath!

My options are (a) use the car as a P-Ex at a dealership, (b) use until they make a formal demand to collect the battery at their expense and my convenience, or (c) sell off parts as required if there's no battery.

Flyer - why has your warranty run out so early? Was it not one of the Press car fleet and covered under 4+ until 2016? The ZE dealers are certainly not specialists, it's all hand-holding by phone with their technical departments, but touch-wood I still have no issues with mine.
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post #8 of 10 (permalink) Old 03-04-2016, 01:28 PM
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RE: Battery lease no money taken

I had the standard warranty : 5 years or 62000 miles (100000 kms). I currently have 66000 miles. As I said earlier, on the 24th feb. I picked the car, just to return it 15 minutes later; A couple of days later they phoned saying it was an engine problem. (electric motor). I don`t think the electric motor has anything to do with charging, but that`s what they say.Cost: 2500 pounds! They told me they were going to put the matter to "the big boss" and they would let me know....just received a call today: "...it`s still under appreciation!".

Your options are good, but I would add another one d) buy the battery at a very reasonable price. It`s something out of "Mission Impossible" but I know several cases were the car was sold without battery lease.....
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post #9 of 10 (permalink) Old 03-04-2016, 02:12 PM
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RE: Battery lease no money taken

Buying the battery isn't an option, as I already have an electric motorbike (Vectrix) that has a range of 6 miles (down from 80!) as I bought the battery, it will cost 3.200 to replace and not worth it. That's why the Fluence was such a bargain - it's just not my problem. I hadn't appreciated the mileage of yours... I'm currently 12k and at my current usage it will take me another 6 years making the car 10 years old. I also know swapping the battery requires the software update to marry the replacement to the car - without this it will be useless. My hobbyist days are over, and whilst RCI may decide to cut their losses and let Fluence owners pay a peppercorn rental to avoid bad PR of taking the battery back, it'll be a long 11 months!
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post #10 of 10 (permalink) Old 03-06-2016, 08:27 PM
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RE: Battery lease no money taken

Quote:
Originally Posted by flyer
[...] they phoned saying it was an engine problem. (electric motor). I don`t think the electric motor has anything to do with charging, but that`s what they say.Cost: 2500 pounds! [...]
Well possible though: Sounds like your car has been hit by the defect that many Fluence owners experienced already https://renaultzeforum.com/forums/Thr...ing-impossible (Resolution is found in the last few posts), mostly at lower mileage though.
If this is the case, it maybe helps to point out to them that this is a well-known flaw of the Fluence and people usually get it rectified on warranty, so they better find a good solution for you...

All the best to you!

Beat
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