You may recall I handed back my Twizy in February in exchange for a Fluence. My February battery payment took place on the day the Twizy went back. RCI did promise a refund so I waited for this.
Spin forward to March, RCI take two debits, one for the Fluence and the other for the Twizy - so I had now overpaid by £90. I then cancelled the DDM to see if this would make them realise their error.
Did it? Not a chance! I get a form letter from RCI noting that I am still under contract and listing 5 options in explanation - none of which were relevant:
1) You may be in the process of changing one vehicle for another (perhaps 2 months ago, but not now).
2) You may have changed banks
3) You think you have made your last payment
4) You are having trouble paying monthly rentals
5) You have no idea why your Mandate has been cancelled
I love how they don't bother with:
6) You have no reason to pay, but we still want your money
Phoned RCI via Renault HQ's normal number (I'm not calling any 0871 code) and was told the reason the contracts wasn't cancelled was because they have had no paperwork from the dealer. I said this wasn't my problem as I sent them my signed transfer - if the dealer hadn't done their bit it was not of my concern.
They then explained until their process was complete, my liability remained. I responded that they were entitled to their opinion but I had cancelled the mandate and would not be making any more payments. As I had discharged my liability, and was already paying for the Fluence battery, their process was unreasonable. The best I got was they'd chase the dealership (Renault Manchester).
I phoned the salesman there, who said all the paperwork had been completed and had no idea what RCI were supposedly expecting - however they would call them immediately.
We'll see what pans out - I'm just about to write to reject their written assertion, and give them 28 days to refund my £90 before interest applied. I don't expect a reply based on earlier mail being ignored, but perhaps they'll surprise me?!